Terms & Conditions

These terms and conditions provide detailed information for patients considering cosmetic and medical skin procedures with Cosmedics Skin Clinics, trading as The Haemorrhoid Clinic.

1. Consultations

Consultation fees are paid in advance to secure your appointment. Consultations are valid for 3 months, after which another consultation may be required to check for any change in symptoms prior to treatment. For all appointments with Doctor/Surgeon, the consultation fee is payable at the point of booking by credit card using Sage Pay which is a secure payment portal. This is now a booking requirement.

The consultation fee will be retained if a client fails to attend the appointment or cancels outside of the cancellation policy time and doesn’t contact us. See below for cancellation policy.

Proctoscopy examinations are charged separately. See prices.

2. Pricing

  • The Company reserves the right to change prices at any time without notice.
  • Prices quoted on the website are an accurate guide and will be confirmed in consultation, after the Doctor/Surgeon has made a full assessment; as individual requirements do vary.
  • Any price quoted in your consultation will always take precedence over prices that may be quoted on this website or elsewhere.

Our fees include (as applicable)

  1. Procedure room fees/charges
  2. Consultation and procedure fee
  3. Anaesthetic, dressings as needed

Our fees exclude (as appropriate)

  1. Consultations and treatment of medical conditions that may arise that are not related to your agreed procedure either before or after surgery.
  2. The correction of previous procedures or treatments not performed by Cosmedics Doctors/Surgeons
  3. Additional treatments that are deemed above and beyond what was discussed at the initial consultation and price structure.
  4. Additional prescriptions for pharmacy related medication.

Vat on medical treatments

Medical/aesthetic consultations and treatments by Cosmedics are for the restoration, maintenance and protection of skin health and as such are VAT exempt. If this is not the case for your visit VAT will be added.

4. Payment Terms

Bookings for specialist treatments including Haemorrhoids require a £500 deposit to book the actual treatment appointment following the consultation.

This deposit will be deducted from the full treatment costs. The balance of the treatment costs is payable 48 hours prior to the actual treatment.

Payment must be made either in advance or at the time of the procedure.

We accept cash and the following credit cards: Visa, Mastercard, Debit Cards, Maestro (formerly Switch) and Solo. We no longer accept cheques and do not accept Amex (American Express).

5. The consultant / cosmetic doctor

The consultant / doctor is engaged by Cosmedics Skin Clinics so we can provide his or her services to you. The consultant is not employed by the clinic or Cosmedics and is an independent contractor. All doctors are covered independently with own indemnity policies. The company also has medical indemnity insurance.

You must answer any questions put to you by the consultant or other clinical staff truthfully, completely and accurately and provide any information which may affect your initial consultation, treatment or recovery.

6. Follow Ups

Follow-up appointments are specific to the clients concerns and may be subject to a consultation fee and further treatment fee.

If patients have not been seen or been in contact during the 12 months post procedures/treatments then they require a new patient consultation with corresponding fee payable. If during the consultation further treatment is deemed appropriate, then at the doctors discretion any further treatment will be chargeable.

7. Personal Details

You agree that we Cosmedics can use your personal details for the purposes of providing you with medical and surgical services as well as providing pre- and post-treatment advice for you.

This information may be provided to other clinical organisations and individuals (including the consultant, clinical staff and the hospital) for the same purposes but only in connection with ongoing medical care.

We may also use your contact details to provide you with occasional information about other services we provide or may provide in the future. If you do not wish to receive this information, please tell us. If you do not tell us, we will assume you are happy to receive this information.

All credit card details are stored securely off-site by Sage Pay in accordance with PCI compliance regulations.

8. Pricing

Prices are subject to consultation. Any price quoted in your consultation will then take precedence over prices that may be quoted on this website or elsewhere. The Company reserves the right to change prices at any time without notice.

9. Refusal of Treatments

There are several reasons that a doctor may consider that a treatment is not a suitable option for an individual and Cosmedics has a strict patient selection criteria to ensure patients are medically fit to undergo a particular treatment. It is therefore possible that we advise, in your best medical interests, that surgery or treatment is not appropriate. We will also not proceed with a procedure if we feel that your expectations exceed the results achievable from such surgery.

Please note that we do not provide treatments for anyone aged under 18 years.

10. Disclaimer

Our aim to to provide a first class service however we cannot guarantee that treatment is possible until the issue has been seen by our doctor/surgeon; whose individual advice takes precedence over any previous information given.

Only once you have been assessed can we give you a full recommendation on what is your best treatment option. Occasionally that may mean a referral to another specialist.


We do understand if clients are unwell or have other commitments, but please give us as much notice as possible if you wish to rearrange an appointment. We reserve the right to charge for non-attendance or where cancellation is shorter than our policy. Our cancellation policy is as follows:

  • For colorectal appointments we operate a 48 hour cancellation policy with a fee of £275
  • Some of our treatment types offer a follow up appointment included in the cost of treatment. If clients fail to attend a requested booked in follow up appointment and they subsequently request another follow up appointment they will be asked to pay a £50 appointment booking fee to secure another follow up appointment

Please note, any deposits paid and held on account will expire after 6 months.


The information provided on this website is for use as information or for educational purposes only. It does not provide any diagnostic services and is not a substitute for professional medical care by a qualified doctor or other qualified healthcare professional.

We do not warrant that any information included within this site will meet your health or medical requirements. You should always check with a health professional if you have any concerns about your health.


We are committed to providing a professional service to all our clients. We do, however, have a complaints procedure in place and if for some reason you are unhappy with the treatment and feel you want to make a complaint or comment on the service provided please either contact a member of staff at the clinic or call 020 7386 0464 for further details or email info@cosmedics.co.uk. We will endeavour to deal with any matters arising promptly and efficiently.

ber of staff at the clinic or call 020 7386 0464 for further details or email info@cosmedics.co.uk. We will endeavour to deal with any matters arising promptly and efficiently.

Get in Touch


020 3340 0304

Mon-Fri: 9am – 5.30pm, Sat: 9am – 2pm

Harley Street Clinic:

41 Harley Street,
London, W1G 8QH

City of London Clinic:

42 New Broad Street,
London, EC2M 1JD

Putney Clinic:

4 Disraeli Road, Putney, 
London, SW15 2DS